Frequently asked questions
FAQ
How far in advance should I place an order?
Each arrangement is made to order with fresh blooms, so we recommend placing orders at least 5 days in advance. If you need specific flowers, please order at least 3 weeks in advance. We'll do our best to accommodate flower preferences, but may be restricted to market availability.
What's the ordering process?
Our inquiry link will take you to our flower order form. Please complete and submit the form and we'll get back to you within 1-3 days about your order, discuss any preferences and limitations and send the payment details. Once payment is received, we'll confirm your order and schedule your pick-up or delivery date and time.
How does the subscription service work?
Our monthly subscription service delivers fresh, seasonal blooms straight to your home or business. Monthly arrangements come in vase, which we'll swap out with a fresh arrangement and vase each month. Subscription arrangements are designer's choice, guided by your color palette and seasonal and market availability. We'll do our best to accommodate your preferences, though each delivery will feature a fresh and unique arrangement. Monthly subscriptions will be billed on the 1st of each month and can be canceled at any time. Please reach out to us if you have any questions about our subscription service.
Where do you deliver?
We offer complimentary delivery within 10 miles of our studio near Central District (Friday - Saturday between 10am - 1pm) (including Madrona, Leschi, First Hill, Queen Anne, Columbia City, Mercer Island, etc.). For delivery outside of this location and time range, a fee may apply (starting from $10 based on zip code). All orders are available for scheduled complimentary pick-up from our studio (Thursday - Saturday between 10am - 7pm).
What flowers will I receive?
Each arrangement is unique and while we'll try to accommodate any flower preferences, the overall selection of flowers is designer's choice based on your color palette preferences, and seasonal (e.g., peonies in late spring, dahlias in late summer/fall, etc) and market availability. We offer a variety of natural, thoughtfully curated color palettes, from soft pastels, neutrals, and monochromatic tones to harmonious analogous color combinations. If you have specific color preferences, please include that in your inquiry and we'll do our best to accommodate.
How long do the flowers last?
With proper care, our arrangements typically last 5-7 days depending on the type of flowers. Care instructions are included in each order and you can also visit our Flower Care page for more tips.
Are the flowers pet-friendly?
We use a variety of flowers and greenery in our arrangements, some of which may be mildly toxic to pets. It's best to keep the arrangement out of reach of pets to avoid accidental ingestion. The one flower that we avoid using in our arrangements is lilies, which are highly toxic to cats (and we have studio cats!). If you have any concerns about specific flowers, please reach out to us and we'll do our best to accommodate.
What payment methods do you accept?
We currently can only accept Venmo or Zelle.
Do you offer refunds?
Due to the perishable nature of flowers, all sales are final. If you have any concerns about your order, please reach out to us within 8 hours of pick-up or delivery and we'll do our best to address them.